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10709 S. Walton Road, La Grande, OR 97850

Call Us Today (541) 962-7753 Order Contact Lenses
Home » Frequently Asked Questions

Frequently Asked Questions

If you have a question not covered in this section, you are always welcome to give us a call at (541) 962 7753 and we’ll be happy to help.


1. Are you taking new patients?

YES! We always welcome new patients.


2. What method of payments do you accept?

Cash, check, Visa, Mastercard, Discover, HSA, Flexspend, Care credit


3. What do I need for my eye exam?

Please bring any glasses, boxes contact lenses come in or prescription, current contact lenses (wearing them if you have them), sunglasses, and insurance cards. Also helpful is a medication list, how far away is your computer/how much do you use it, any other special needs for your eyes.


4. What insurances do you accept?

We work with many major insurance companies-we want to provide care for as many patients as we can. Please call and we’ll be happy to check on your insurance


5. How often should I get my eyes checked?

Yearly exams are recommended unless you have a diagnosis that requires more frequent exams


6. Will corrective eyewear cause my prescription to get better or worse?

Generally speaking, glasses or contact lenses simply help you have clear, well balanced vision.


7. How much do I owe you for fixing my glasses?

There is no charge, we are happy to service your glasses anytime. Nose pads, screws and adjustments are always done at no charge.


8. What will my eye exam involve and will I need to have my eyes dilated?

A full, comprehensive vision and eye health exam includes: A thorough review of your overall health and history; testing of eye alignment, movement, and nerve function; a careful analysis of your refractive error (eyeglass prescription); a detailed examination of eye structure and tissues. We are assessing your eye health and vision along with your overall health. A thorough eye exam can reveal common undiagnosed conditions such as high blood pressure, diabetes, and high cholesterol and regular routine dilation provides a more thorough, comprehensive assessment. Usually routine dilation can be performed at your convenience. You and your doctor will decide when the best time to do that is.


9. What about children’s eye exams?

Our doctors participate in Infantsee, a nationwide program designed to provide comprehensive eye exams to babies under 12 months old at no cost. If the eyes are developing normally at that time, we usually recommend regular exams at age 3 and again at age 5 before starting school. Yearly exams after starting school are usually recommended.


10. How long will my appointment take?

Our doctor’s top priority is your eye health. We provide a complete dilated medical examination as well as a guaranteed glasses prescription. Please allow about an hour for the exam. The process of choosing frames and lenses depends on what you are looking for and how long you want to spend. Feel free to come early to look at frames.


12. Will there be paperwork?

We try to keep paperwork to a minimum. We will verify address and insurance information and have you sign a form when you check in at the front desk.


13. I got something stuck in my eye, should I go to the emergency room?

Our doctors offer a large range of medical eye care, from chronically red, irritated eyes, to management of chronic eye disease like glaucoma and macular degeneration, to foreign body removal. If you have a question or an eye problem, give us a call and we’ll be happy to discuss your options for care and make you an immediate appointment if needed. We also offer after hours emergency care, so don’t hesitate to call anytime you need to at (541) 962 7753.